The Redmine HelpDesk plugin transforms emails and Redmine issues into customer support tickets, streamlining support operations. It offers automation, SLA tracking, customer profiles, customizable reply templates, satisfaction ratings, and a helpdesk widget.
The Redmine Questions Plugin enables the creation of FAQ, Q&A, knowledge base, and idea report pages in Redmine. It helps your team document knowledge, create a focus for discussions, provide helpful answers, facilitate expertise transfer, and enable rapid problem-solving.
Redmine People plugin will help you HR management easy by letting you organize users into teams and departments, set permissions, add avatars, and manage staff info, all with a user-friendly interface.
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